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Manager, Technical Service
Manager, Technical ServiceWestRock Company • Albany, GA, US
Manager, Technical Service

Manager, Technical Service

WestRock Company • Albany, GA, US
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Description & Requirements

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

General Information

Job ID

ATR52346

Posting Job Title

Manager, Technical Service

Locations

GA WFH Georgia, US WFH United States

Employment Type

Full Time

Date Posted

08-Jul-2025

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

With the Smurfit Westrock core values of Integrity, Accountability, Excellence, and Respect, this individual will be customer-facing, providing technical assistance to Smurfit Westrock's Containerboard Kraft Specialty Papers business segments and its internal and external customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other commercial and customer requested technical services.

This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization improving delivered value to the customer. Possesses and applies knowledge of principles, practices, and procedures of paper and paper converting industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel can be required, including some potential international travel, and at times on weekends.

How You Will Impact Smurfit Westrock

  • Conduct all activities in a professional manner while following all safe work practices.
  • Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits
  • Provide accurate and timely service, audit, quality, and technical consultation.
  • Be able to help enter, investigate, and negate quality claims.
  • Assist Smurfit Westrock's sales force by making proactive calls and delivering value propositions.
  • Provide support and assistance for engineering / design improvements and changes.
  • Support innovation projects including trial coverage at Smurfit Westrock mills and / or customer's sites.
  • Assist in process improvement projects both internal and external.
  • Execute all expected reporting and communications as assigned.

What You Need To Succeed

  • Hands on converting of bag manufacturing processes equipment highly desired
  • Bachelor's degree in technical discipline preferred, but not required
  • Ability to work independently or in groups on difficult and time bound projects
  • Professional work experience of 10+ years
  • Knowledge of and adherence to safe work practices
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Basic statistical, spreadsheet and word processing skills
  • Analytical skills such as six sigma or lean manufacturing would be beneficial
  • Extensive travel (>

    • 40%) with some nonstandard work weeks / hours.

  • Some infrequent international travel may be required (Mexico and parts of Asia)
  • Project technical management experience a plus

    • Some knowledge among the following would be preferred, but not all required :

  • Hands on converting of bag manufacturing processes equipment desired
  • Knowledge of OEM's in the single wall and multiwall bag manufacturing marketplace
  • Flexo Printing of kraft paper and converting thereof helpful
  • Die cutting and folding / gluing processes and equipment helpful
  • Paper quality characteristics helpful

    • Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

    Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Engineering and Information Technology

    Industries

    Packaging and Containers Manufacturing

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    Technical Service Manager • Albany, GA, US