Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Paid time off

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Andrew Locke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Identify customer needs during calls and recommend appropriate insurance solutions.
• Follow up with leads and schedule appointments for in-depth consultations.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must have, or be able to obtain, Property & Casualty and Life & Health insurance licenses as required by state regulations.
• Ability to work independently and as part of a team.