Senior Community Manager Job at Double Fine Productions in San Francisco

Overview

Hybrid - In our San Francisco office, two days a week.

Reports to : Director of Publishing.

Double Fine strives to be an inclusive company. We believe that a diverse team leads to the best games.

About the Role

We are seeking an experienced full-time Senior Community Manager to join the team at Double Fine. As the main point of contact for Double Fine fans, you will be our eyes and ears, our mouth… and… nose? OK, maybe just those first ones, but certainly a face, full of useful features.

You will play a pivotal role as a key outward-facing member of our studio, responsible for bringing in and welcoming new fans to our spaces, while maintaining relationships with long-term community members from our 25 years of history.

You will design and build new community programs — using your knowledge about the world of content creators and streamers to design a robust outreach program, and your experience with game development to create insider testing programs, and run playtests online, or in-person.

You will use your passion for online multiplayer games to drive player engagement with our fans across spaces owned and external, such as Discord and Twitch.

You will be an active part of our highly collaborative team, regularly working with our content creation, social, and support teams, along with Producers, Game Leads, and Studio Leadership.

We encourage a yes, and approach to game development, our people, and everything in between. Apply if you want to be part of this highly creative, bold, small, empathetic, and fun team. We want to meet you!

What Your Day-to-Day Looks Like

This role involves approximately 75% collaboration and 25% independent work during a typical work week.

Your day-to-day tasks are changeable, depending on the studio's release cycle and whatever the calendar may bring — such as industry or seasonal events, game anniversaries, and so on.

At a high level, you will be in regular communication with and collaborate most closely with our small but experienced publishing team, working together to support one another's efforts, such as promoting our games and video content, engaging with our communities, and interacting with the wider gaming world. You will also work directly with game teams as the conduit between them and our players, relaying information back and forth and translating or summarizing as necessary.

Though your initial focus will be on our new or forthcoming games, ultimately, you will work across all of our games, keeping their unique needs and fans in mind.

Day-to-day, you will always have many tasks to manage, some constants that need to be checked in on regularly, and some that are changeable week to week. You will need to be proactive about tasks we know about in advance, but also reactive to things that may emerge from the community or world at large.

A cross section of regular activities will involve : being present on Discord and other relevant social media channels, checking in with fans on owned and non-owned channels, devising and running contests or play tests, compiling reports from data and perceived anecdotal sentiment, appearing in regular video updates, communicating with content creators, attending meetings on zoom and in-person, traveling to attend shows such as PAX, speaking with various people at Xbox Game Studios, and keeping the team abreast of the community's needs and wants. Possibly all of the above in one day.

Our open studio culture, cross-project nature, and holistic aspects of the role will require you to communicate comfortably across all teams at the studio when necessary.

As a leading voice for Double Fine, we will rely on you to reflect our company values of creativity, inclusivity, diversity, and mutual respect.

Key Responsibilities

• Be an active, compassionate, empathetic persona in the Double Fine-related game channels (owned and third-party forums, Discord, Reddit, etc.)
• Engage and celebrate our fans, and tell us what they are thinking and feeling
• Develop and maintain an Insider Testing community, including editorializing and surfacing release notes, forum feedback threads, and organization of additional playtests as required
• Advise and execute strategies for player acquisition
• Design a strategy for multiplayer engagement, including live events, tournaments, etc.
• Collaborate with our Social and Content teams, including 2 Player Productions, to communicate with our fans
• Develop, launch, and own our content creator and streamer outreach program
• Run internal play tests with the members of the studio
• Forecast and maintain the community and events budget
• Provide guidance and recommendations for new technologies
• Ensure the fidelity of feedback pipelines
• Connect with other XGS community managers to foster inter-studio relationships and identify opportunities for collaboration
• Work with key stakeholders like User Research to source and deliver feedback with context regarding in-game behaviors and actions
• Invite feedback from the community, and coordinate with internal teams to ensure we're asking the right questions

Qualifications

Do you have excellent written communication skills?

Do you have a well-developed knowledge of both technical parlance and colloquial player language?

Do you have experience creating and fostering relationships between players?

Are you at ease appearing on camera?

Are you extremely comfortable with analytical and platform management toolsets?

Do you prefer to have conversations over one-way communication?

Are you familiar with the world of Content Creators? Streamers?

Are you organised and thorough?

Do you have experience pitching concepts and storytelling to get approval?

Do you have experience working with multiple stakeholders who have individual and unique project interests?

Do you have an in-depth understanding of the game development process?

Have you organized public and / or private Beta testing?

Do you have experience with creative communities from scratch?

Do you have experience with user selection?

Can you illustrate acquired data in a way that paints a clear picture for stakeholders?

Do you have an understanding of the costs associated with executing live events?

Do you have experience working with online Multiplayer communities?

Are you excited by running or entering into contests of glory?

Are you comfortable in large audience scenarios?

Can you easily engage with people on a daily basis?

Have you ever worked a booth at a trade show or demoed a game?

You Are

Are you people-centered and open-minded?

Are you intellectually curious? Do you enjoy asking good questions?

Do you enjoy working with others and hearing different perspectives?

Are you comfortable sharing what you've learned from your mistakes?

Do you have a well-developed self-care toolset?

Do you understand the importance of empathy in the workplace?

Do you value execution and accountability as much as strategy?

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet all the pluses below, we still encourage you to apply.

Pluses

Compensation

The Annual Salary Range for this role is $128,192 - $137,400 depending on experience.

Double Fine's benefits package includes unlimited PTO, a Mental Wellness stipend, Family Building benefits, extended family leave, and 401(k) matching. In addition to making cool games, working at the Double Fine office comes with comped Monday lunches, movie nights, onsite massages, free yoga, and the opportunity to play our ever-growing collection of board games.

Double Fine is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in our hiring practices, employment, programs, and activities.

Visa sponsorship is not available for this role. You must have the legal right to work in the United States.

Details

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