Unmanned Systems Support Tech

We are looking for an Unmanned Systems Support Tech to join our incredible team! The Level 1 Support Technician for Unmanned Aerial Systems (UAS) acts as the initial point of contact for users encountering issues with UAS hardware, software, or operations. Their role is crucial for providing prompt technical assistance and ensuring smooth UAS operations.

About W.S. Darley & Co : Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovate emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its' ISO 9001 : 2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA. Darley also maintains offices is six countries worldwide.

Requirements

• Basic Troubleshooting

Diagnosing and resolving common problems such as hardware malfunctions and software issues

Perform basic quality assurance checks on systems and software prior to shipping products to customers

Recording user interactions, problems, and solutions through established ticketing systems

Direct complex or unresolved issues to higher-level support technicians (level 2 or 3) for further investigation and resolution

Communicate effectively with customers, providing clear instructions and explanations for troubleshooting steps and resolutions

Keep all demo assets up to date and in working condition

Secondary Responsibilities

Conduct product demonstrations for both customers and sales staff as needed

Analyze and understand customer needs and propose customized solutions

Collaborate with internal teams to create tailored solutions that meet client requirements

Marketing

Assist with gathering marketing collateral for the latest product offerings and ensuring all data on sales / slick sheets and web listings is accurate

Team up with sales / BD on calls to offer expertise and advice on products

Generate and analyze monthly data reports that illustrate team goals and support metrics

Supervisory Responsibility

This position currently has no supervisory responsibility.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses company standard office equipment such as computers and cell phones. There may be a need to work with various small tools. There may be a need for remote work in the field for hands-on assistance and maintenance. The employee will be required to sit or stand for extended periods, use a computer keyboard, use hand tools, and occasionally lift and carry equipment and supplies weighing up to 25 pounds. The employee must be able to push or pull carts weighing more than 70lbs.

Position Type, Expected Hours of Work, and Travel

This is a full-time, entry-level position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 4 : 30 p.m. or as otherwise required.

Education

While not strictly required, a bachelor's degree in a technical field is often preferred.

Technical Knowledge

A deep understanding of drone workings, components, systems, and software

Familiarity with UAS operations (a plus) - understanding drone operation, regulations, and terminology

Experience

Skills

Benefits Offered

AAP / EEO Statement

Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Description

$50,000 to $60,000