Talent.com
Mopar Parts and Service Technical Advisor
Mopar Parts and Service Technical AdvisorStellantis • Auburn Hills, MI, US
Mopar Parts and Service Technical Advisor

Mopar Parts and Service Technical Advisor

Stellantis • Auburn Hills, MI, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Responsibilities

  • Provide phone and in-dealership technical assistance
  • Troubleshoot and solve final repair attempt situations
  • Represent Stellantis as subject matter expert (litigation / buybacks) CAIR updates needed for each involvement
  • Manage dealership technical training requirements
  • Provide support for C.A.G. / Engineering / proving grounds requests
  • Recall and Rapid Response (RRT) follow up and reduction
  • Act as quality feedback liaison

Additional Responsibilities

  • Provide dealership consultation on the following :
  • Repair Service Agreements and facilities inspections
  • Tools / equipment / facility
  • Customer experience and improved Fixed First Visit
  • Repair shop process improvements and proactive business planning with a focus on the customer

    • Positions

    Positions available Nationwide

    Qualifications

  • Associates Degree in Automotive Technology or Automotive Trade School equivalent
  • Excellent verbal communication skills
  • 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
  • Excel in building positive working relationships, customer satisfaction and issue resolution
  • Self-motivated with demonstrated ability to achieve goals under minimal supervision
  • Willing to relocate
  • Required to travel domestically (61-80%), 50% overnight travel

    • Preferred Qualifications

  • Bachelor's degree in Business, Automotive Technology, or related field
  • Dealership experience
  • ASE certification
  • Body shop experience
  • Legal experience (depositions, expert testimony, work with attorneys etc.)

    • Salaried Employee Benefits (US, Non-Represented)

    Health & Wellbeing

    Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.

    Compensation, Savings, and Retirement

    Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.

    Time Away from Work

    Paid time includes company holidays, vacation, and Float / Wellbeing Days.

    Family Benefits

    12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life / Disability and other Insurances.

    Professional Growth

    Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.

    Company Car & More

    Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Parts Advisor • Auburn Hills, MI, US