Will Call and Inside Sales Rep - Flex

Job Description

Job Description

Now is the best time to join Johnstone Supply. The Will Call Flex is a hybrid role supporting both warehouse operations and inside sales functions, providing flexibility based on business needs. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Warehouse responsibilities may include receiving shipments, order fulfillment, stock replenishment, will call service, cycle counting, and occasional delivery support. Inside sales duties involve delivering prompt, professional, and courteous service to customers at the counter, including order processing, pricing, product research, merchandising, promotional support, and general customer service.

Johnstone Supply invests in the growth and development of our people, and we are hiring individuals who are also interested in growth. We provide training and advancement opportunities to those who have the desire and capability to take their performance up to the next level. Many of our warehouse team members have been promoted to higher levels of responsibility and compensation.

Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Position responsibilities :

• Services customers’ needs at Will Call counter by providing friendly, accurate and prompt fulfillment of orders.
• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
• Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets.
• Delivers products to customers as needed.
• Services customer needs on the branch counter by providing friendly, accurate and prompt fulfillment of orders.
• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Enter sales orders into Sales Order Entry System and process credit card payments or receive cash payments all in accordance with SOP’s.
• Answers incoming customer telephone calls and provide all aspects of customer service by; providing quotes or taking sales orders, research products / services and answering general information questions. 10. Maintains Min / Max flow of product in showroom and displays by : stocking merchandise, facing shelves, organizing product in accordance to merchandising plan-o-gram, removing litter and dusting and cleaning shelves.
• Balances individual daily sales transactions to payments received in accordance with the company’s cash handling policy.
• Identifies damaged inventory and brings this to the attention of the Store Manager for mark-down and quick sale. JOB DESCRIPTION Will Call / Flex 2
• Maintains a neat, clean, and professional personal appearance.
• Attends training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
• Perform other duties as assigned in order to maintain high level of customer service through timely and effective teamwork.

Position requirements :

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include :

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including :

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin / Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.