Manager of Transit Systems

Manager of Transit Systems

Under the direction of the Director of System Technology, the Manager of Transit Systems is responsible for the oversight, maintenance, and optimization of on-board and on-premise transit technologies supporting NCTD's bus operations. This position serves as the lead subject matter expert for Bus Management Systems, including the Regional Transit Management System (RTMS) and associated vehicle technologies, including CAD / AVL, Automated Passenger Counters (APC), communications, vehicle logic units (IVUs), destination signage, and onboard video systems. The Manager ensures these systems are operational, integrated, and aligned with operational needs, while also managing vendor relationships, preventive maintenance plans, and lifecycle support.

This is a first-line management classification with end-to-end accountability for the reliability, availability, and data integrity of NCTD's bus Intelligent Transportation Systems (ITS), including RTMS, CAD / AVL, APC, IVUs, destination signage, onboard video, and related integrations (e.g., Hastus, AVA, dispatch consoles). The role combines hands-on technical depth with supervisory responsibility, vendor / SLA management, and cross-department coordination to sustain safe and efficient bus operations.

Receives general direction from the Director of System Technology. Works independently within established goals, policies, and service-critical timelines; work is reviewed for overall results, compliance, and alignment with agency priorities.

Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.

Duties may include, but are not limited to, the following :

• Lead management and performance oversight of NCTD Bus Management System, including but not limited to the RTMS system, radios, IVUs, APCs, CAD / AVL, and digital signage, Hastus platform.
• Ensure RTMS workstations at East Division, West Division, and the Sprinter Operations Facility remain operational and service-ready.
• Administer configuration, monitoring, and diagnostics of the OrbCAD system in both dispatch and onboard applications.
• Troubleshoot and resolve Conduent and Motorola system issues; program and maintain IVU4K units.
• Coordinate and validate data flows between systems, ensuring accuracy of APC data, Automated Vehicle Announcements, and schedule uploads.

Maintenance and Lifecycle Support :

Data, Training, and Operational Support :

Ancillary Responsibilities :

Knowledge, Skills & Abilities :

Education / Experience :

Licenses / Certifications :

General Requirements :

Physical Requirements :

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 50 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Able to operate a District vehicle.

Able to operate a personal computer and Microsoft Office Suite programs.

Able to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.

Ability to carry and operate an on-call device.