Inside Sales Building Materials

Inside Sales Specialist

The Inside Sales Specialist will assist customers and contractors with any project needs. This is a full-time position, up to 40 hours / week, Monday through Friday and some weekend availability. Essential functions include providing excellent service to customers, treating all team members, vendors, and customers with courtesy and respect, and becoming well-educated in the product lines available to GHC. The role also involves utilizing various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions. Additionally, the Inside Sales Specialist will respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations. They will thoroughly explain orders to customers, require their sign-off before placing any purchase orders, and order product in the correct color, size, and quantity from the vendor. The Inside Sales Specialist will also ensure that all product is invoiced before leaving the store, research credits, returns, and late payments as needed, and follow-up with customers from quote to project completion. They will work with the Sales Manager to resolve any customer complaints, product damage, or other issues and perform any necessary customer service tasks including but not limited to cutting keys, filling propane, running the register, assisting with rental transactions, and more. The Inside Sales Specialist will also perform necessary tasks including but not limited to answering the telephone, stocking and recovering inventory around the lumber desk area, cleaning and organizing the lumber desk area, and more. They will make taking care of customers a priority while working their area, help out in other departments as necessary, provide services to customers at point of sale, including but not limited to running the register, bagging items, assist with loading products, answering inquiries, and more. They will open and close the store as assigned, ensure a safe working environment, maintain situational awareness, identify and report any safety issues or concerns to management, and follow all company policies and procedures. Other duties as assigned.

Work competencies include customer service, teamwork, attention to detail, and follow-up. Supervisory responsibility for this position does not include direct supervision of anyone. The work environment is inside the store, with a usually moderate noise level. Physical requirements include prolonged periods of sitting, standing, and walking throughout the day, and the ability to occasionally lift up to 10 lbs. This position is full-time, up to 40 hours / week, Monday through Friday and some weekend availability. Required education and experience include a high school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience. Three or more years of experience in the building materials / construction industry, one or more years of customer service experience, and retail experience are a plus. Benefits offered include medical insurance, dental, vision, short term disability, long term disability, cancer coverage, accident coverage, life insurance, a 401k plan with employer contribution, a free $25k life insurance plan, employee discount, and vacation time. Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.