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Call Center Representative

Call Center Representative

Hustle Notice BizCleveland, OH, US
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Description

We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the voice of our company, interacting with customers via phone, email, and chat to provide exceptional service and support. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting our products and services.

Key Responsibilities

  • Answer incoming calls and handle customer inquiries in a professional manner.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints effectively and in a timely manner.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow up on customer inquiries to ensure satisfaction and resolution.
  • Utilize computer systems to track and manage customer issues.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a call center or customer service role is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using computers and standard office software.

    • Benefits

  • Competitive salary ($62,000 – $68,000 per year).
  • Opportunities for career growth and professional development.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Supportive and collaborative work environment.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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