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Non-College Work-Study |Technical Support, User Support Services

Non-College Work-Study |Technical Support, User Support Services

University of Houston SystemHouston, TX, United States
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Department : User Support Services Salary : $12.00 per hour

Duties :

  • Answers IT Service Desk phone
  • Provides data entry for User Support Services using an online help desk ticketing system
  • Greets UHD students, faculty, staff, and guests in assigned areas
  • Provides first-tier technical support to UHD students, faculty, and staff
  • Performs opening and / or closing procedures as defined for assigned areas
  • Other duties as assigned

Knowledge, Skills, and Abilities :

  • Knowledge of Windows Operating Systems, Internet Browsers, the latest two versions of Microsoft Office
  • Knowledge of and experience working with a variety of wireless devices
  • Have basic software and hardware troubleshooting experience, End-user support

    • Qualifications :

  • Must be a current UHD student
  • Must have prior customer service experience

    • All positions at the University of Houston-System are security sensitive and will require a criminal history check.

    The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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    Technical Support • Houston, TX, United States

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