The Center for Orthopedic and Research EPhoenix, AZ, US
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Job Description
Job Description
Benefits :
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24 / 7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications :
High school diploma / GED
No experience necessary!!!!
Advanced knowledge of HIPAA regulations.
Experience with computer applications including Windows-based applications.
ESSENTIAL FUNCTIONS :
Monitors inbound centralized fax lines and imports documents into the appropriate patient chart or distributes to the appropriate department or provider delegate.
Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records.
Audits patient information to correct discrepancies and merges all duplicate charts.
Tracks documents through completion process and quickly troubleshoots to locate documents received by fax.
Enters PCP information into the Referring Providers database in CPS.
Provides support for the Patient Portal system to both staff and patients.
Responds to patient inquiries as needed to resolve problems to maintain quality customer service standards.
Maintains effective communication with providers, staff, and the public.
Audits the automated PCP correspondence system for correct functioning and ensures notes are received by referring providers.
Maintains productivity and accuracy metrics per department expectations and AEIOU Behavioral Standards.
Follows and maintains all HOPCo polices and procedures, including those specific to Document Management.
The job holder must demonstrate current competencies for job position.