Client Support Engineer (Colorado Springs)

Client Support Engineer

CACI is seeking a Client Support Engineer to support the HQ SpOC / S2 with a wide variety of Information Technology (IT) related tasks. You will be part of a team providing essential IT support to a dynamic organization within the United States Space Force (USSF). You will be responsible for configuring, troubleshooting, repairing, and maintaining computer systems, peripherals, and mobile devices for customers O-6 and below. In addition, you will augment the Cybersecurity Liaison program, assessing and reporting security incidents and sanitizing computer systems.

Responsibilities :

• Provide daily support to HQ SpOC / S2 personnel, troubleshooting hardware and software issues.
• Submit tickets in REMEDY, install software, and resolve individual client configuration, updates, and issues on military devices such as desktops, cellular phones, iPads, printers, tablets, etc.
• Track status and see Information Technology issues through to resolution.
• Provide cybersecurity liaison support to HQ SpOC / S2
• Process, transfer, and dispose of all accountable IT assets along with necessary documentation to establish custodial responsibility IAW AFMAN 17-1203.
• Augment Client Support Administrator support for unclassified and classified systems.
• Utilize Active Directory, Directory and Resource Administrator, and local administrator accounts / tokens to configure, update, and resolve client workstations issues as a Workstation Administrator.
• Provide weekly status updates on any unresolved issues to government personnel affected by IT issues.

Qualifications :

Desired :

What You Can Expect :

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is : $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.