Event Technician, Audio Visual - The Emeline Hotel Job at Encore in Charleston

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation : Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service : Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure that their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel / client relationship.
• Technical Ability : Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge : Understand company processes, follow procedures, complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for set up and strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

Competencies

Physical Requirements

Lifting, Carrying & Pushing / Pulling

Auditory / Visual Requirements

Work Environment

Hotel : Work is performed in a hotel / convention center environment with exposure to outdoor temperatures and to dirt, sand or dust. The working conditions vary from moderately quiet to noisy. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. May work in multiple hotel locations with irregular hours and on-call status including days, evenings, weekends and holidays. Appearance guidelines apply as defined by Encore per hotel location.

Compensation & Benefits

Hourly Pay Range : $16.60 - $20.33. Final compensation is based on qualifications, location, travel, experience, or skills. Some positions may be eligible for overtime, bonuses or incentives. Encore is committed to providing benefits options for employees and families; view benefits options here. We also maintain a commitment to inclusivity and belonging.

Additional Information

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