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Pharmacy Technician - Customer Service NC

Pharmacy Technician - Customer Service NC

Cornerstone StaffingUS
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Pharmacy Support Specialist

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Location Cary, NC | Onsite

Compensation & Schedule

  • $21.00 – $22.00 per hour
  • Monday–Friday, shifts between 9 : 00 AM–6 : 00 PM, 10 : 00 AM–7 : 00 PM, or 11 : 00 AM–8 : 00 PM EST

ROLE IMPACT : This role ensures patients receive timely access to prescribed medications by supporting pharmacy operations, insurance verification, and prior authorization processes. Success is defined by accuracy in claim handling, effective patient communication, and seamless collaboration with physicians, payors, and internal teams.

KEY RESPONSIBILITIES

  • Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and pharmacy services
  • Verify insurance coverage, process pharmacy claims, and interpret claim responses
  • Enter and maintain communication records in pharmacy management systems (MIS)
  • Triage prescriptions to preferred pharmacies or HUB providers as needed
  • Report adverse events and product complaints to clinical staff
  • Support projects such as annual insurance reverification and other assigned tasks

    • MINIMUM QUALIFICATIONS

  • 1–2 years of pharmacy, healthcare, or prior authorization experience
  • Strong background in customer service with proven communication skills
  • Knowledge of pharmacy claims processing and insurance verification

    • CORE TOOLS & SYSTEMS

  • Pharmacy Management Information Systems (MIS)
  • Insurance verification platforms
  • Microsoft Office Suite (Outlook, Excel, Word)
  • Call center or CRM systems

    • PREFERRED SKILLS

  • Prior experience in specialty pharmacy or biologics support
  • Familiarity with HUB service coordination
  • Desire to grow into a long-term career opportunity with potential for permanent hire

    • LEGAL NOTICE

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy

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    Pharmacy Technician • US