Talent.com
Bilingual Health Care Call Center Agent

Bilingual Health Care Call Center Agent

US ImagingTampa, Florida
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description
  • Are you bilingual - spanish speaking - comfortable wtih medical terminology?
  • Are you compassionate about helping others?
  • Are you able to engage with customers to influence and promote solutions to meet their needs?
  • Do you thrive in a fast paced, goal driven environment?
  • Do you want to work in a great team environment?
  • Are you organized with great critical thinking skills?
  • Are you detail oriented with the ability to handle complex issues?
  • Are you reliable and dependable and ready to work?
  • If so, US Imaging is looking for self-motivated individuals with the passion, drive, energy, and positive attitude to be a top performers. You will be part of our Call Center VIP Medical Scheduling team and will engage with our clients to schedule their imaging procedures at one of our facilities across the United States.  As a bilingual agent, you will be availalbe to assist any Spanish speaking members.

    The Member Service Agent is expected to provide exceptional customer service, educate the member, and / or assist the member with all aspects of the scheduling process.

    Essential Duties and Responsibilities :

    • Conduct outbound calls to members to educate them about their healthcare benefits, focusing on cost-saving opportunities for imaging services (CT, MRI, PET scans).
    • Proactively schedule appointments for imaging services, ensuring members utilize their benefit to save money.
    • Explain the availability of health coaching services for MSK-related issues and assist members in connecting with a health coach when needed.
    • Provide accurate, clear, and compassionate communication to answer member questions and resolve concerns.
    • Use call center software to document interactions, schedule services, and follow up as needed.
    • Meet or exceed key performance metrics, including call volume, member engagement, and satisfaction scores.
    • Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.
    • Collaborate with internal teams to improve processes and enhance the member experience.
    • Qualifications :

    • High School diploma / GED equivalent
    • Minimum 2 years of customer service experience
    • Proven experience in a competitive environment a plus
    • Bilingual - Spanish Speaking Required
    • Demonstrated attention to detail and complex problem solving
    • Motivated, to meet and exceed goals
    • Professional image, reliable and dependable
    • Proficient with Computer Skills Including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint.)
    • Compensation and Benefits :

      All full-time employees are eligible for paid time off, and holiday pay, as well as participate in medical, dental, vision, life insurance, voluntary life, LTD, and retirement 401k.

      Competitive hourly rate of $19.50 with a monthly bonus opportunity.

      On Site opportunity.  Looking for individuals to work 9 : 00am  to 5 : s0pm and 10 : 30am to 7 : 00pm. Operations are on site Monday – Friday.

      We strive for a team environment in a fast-paced, fun work environment with onsite perks and celebrations.

      Must be available to work Monday through Friday on site.

      The training program is 6 weeks long 9 : 00 am to 5 : 30 pm. We expect the training program to begin November 11.. Must be available to fulfill full training schedule in order to complete training.

      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    serp_jobs.job_alerts.create_a_job

    Call Center Agent • Tampa, Florida

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Bilingual Call Center Representative

    Bilingual Call Center Representative

    Valor VIPTampa, FL, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Call Center Representative

    Bilingual Call Center Representative

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Bilingual-Spanish Call Center Agent

    Bilingual-Spanish Call Center Agent

    Leading Edge ConnectionsTampa, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Bilingual-Spanish Call Center Agent - This is a 100% Remote Position Leading Edge Connections, LLC.Contact Center outsourcing company built FOR The People!. All our teams are 100% Native Virtu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Toll Booth Service Agent

    Bilingual Toll Booth Service Agent

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    Bilingual Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    ACA Sales Agent

    ACA Sales Agent

    Elite Insurance PartnersTampa, FL, US
    serp_jobs.job_card.full_time
    Elite Insurance Partners ACA Sales Agent.Elite Insurance Partners (EIP) located in Tampa, FL is a premier insurance brokerage representing over 30 carriers nationwide. EIP specializes in Medicare, L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Claims and Call Auditor (Call Center QC)

    Claims and Call Auditor (Call Center QC)

    Premier Administrative SolutionsClearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Claims And Call Auditor (Call Center Qc) - Clearwater, Fl.The Claims & Call Auditor audits processed medical insurance claims and customer service calls to ensure validity, accuracy, and compliance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Cable Sales Agent

    Bilingual Cable Sales Agent

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Call Center Rep - Medical Practice-Florida Based

    Bilingual Call Center Rep - Medical Practice-Florida Based

    Surgery PartnersBrandon, FL, US
    serp_jobs.job_card.full_time
    Bilingual Call Center Rep - Medical Practice-Florida Based.Job Category : Registration-Scheduling.Requisition Number : BILIN032010. Remote Call Center Scheduler-Bilingual English and Spanish speaking ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Call Center Representative

    Call Center Representative

    RadX Inc.Tampa, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every call you manage contr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Call Center Agent

    Call Center Agent

    American Directions Research GroupLakeland, FL, USA
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Evening & Weekend Call Center Representatives.Weekdays (Monday to Friday) : 5 PM - 10 PM.Weekends (Saturday & Sunday) : 3 PM - 10 PM. Imagine a job where you get to connect with people across ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Spanish Call Center Representative

    Bilingual Spanish Call Center Representative

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    Bilingual Call Center Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Cable Sales Agent

    Bilingual Cable Sales Agent

    Valor VIPTampa, FL, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Toll Collection Agent

    Bilingual Toll Collection Agent

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    Bilingual Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Sales Agent - Call CenterTampa

    Licensed Sales Agent - Call CenterTampa

    Slide InsuranceTampa, FL, US
    serp_jobs.job_card.full_time
    Licensed Sales Agent - Call Center.Fueled by Passion, Purpose and Technology.At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe / award winning cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Toll Customer Service Agent

    Bilingual Toll Customer Service Agent

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    Bilingual Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

    BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

    MCITampa, FL, US
    serp_jobs.job_card.full_time +1
    Bilingual Customer Service Representative Supporting Commercial And Public Sector Clients.We are looking for full-time and part-time bilingual customer service representatives to support inbound pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Call Center Representative (Fluent in Spanish & English)

    Bilingual Call Center Representative (Fluent in Spanish & English)

    MCITampa, FL, US
    serp_jobs.job_card.full_time
    Bilingual Spanish Speaking Call Center Job Openings.We are looking for bilingual call center representatives to support our inbound customer service, help desk, technical support, and back-office p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Insurance Call Center Representative [Full Time]

    Medical Insurance Call Center Representative [Full Time]

    Premier Administrative SolutionsClearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Medical Insurance Call Center Representative | Member and Provider Services Representative.Very competitive pay / compensation package. Paid training, health, dental, vision, and life insurance as wel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30