SME Task Lead – Unified Communications

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

SME Task Lead – Unified Communications

Responsible for planning, developing, and implementing the organization’s telecommunications infrastructure

Installs, configures, maintains, supports, and optimizes all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments

Analyzes and resolves telecommunications circuit issues in a timely and accurate fashion, and supports user needs where required

Manages and administers entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems

Develops long-range telecommunications development plans in accordance with stated business strategy

Designs and oversees telecommunications projects with a goal to improving or expanding the current infrastructure

Develops, implements, and maintains policies, procedures, and training plans for telecommunication systems administration and appropriate use

Develops telecommunications procurement plans by reviewing previous history, market conditions, and specifications or technical data packages

Proposes telecommunications contract recommendations based on current usage, future needs, and customer requirements

Formulates and develops communications requirment and design standards

Performs complex studies to determine networking capacities and reliability, and make recommendations to augment and / or enhance existing communications networks

Provides technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN / WAN performance monitoring and terminal failure determination

Provides hardware and software installation and configuration support

Procures and manages a variety of telecommunications supplies and services

Receives, organizes, and maintains telecommunications contract documentation

Manages telecommunications contract procurements and renewals

Works with end-users to establish service level agreements (SLAs) based on user requirements

Assesses need for any system reconfigurations, makes recommendations, and executes them as required

Conducts research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts

Interacts and negotiates with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner

Administers all contracts for telecommunications equipment and services

Administers add, move, and change requests from end-users as well as new line installations as required

Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems

Generates telecommunications usage and inventory reports as required

Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems

Qualifications

MINIMUM REQUIREMENTS :

Bachelor’s Degree or equivalent related experience

4 - 9 years experience

This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or equivalent.

PREFERRED EDUCATION AND EXPERIENCE

This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or equivalent. Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols. This position will be the lead for the unified communications systems subject matter expertise within the team.

PHYSICAL REQUIREMENTS

This position requires the ability to perform the below essential functions :

Sitting for long periods

Standing for long periods

Ambulate throughout an office

Ambulate between several buildings

Stoop, kneel, crouch, or crawl as required

Repeatedly lift and carry weight up to _40__ pounds

Travel by land or air transportation _25__ %

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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