Sales Leader

Store Name

Westfarms

Job Title

Retail Sales Leader

Responsibilities

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Key responsibilities include :

• Assisting in developing and motivating associates to maximize sales potential
• Providing in-the-moment coaching / training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partnering with Store Management to provide feedback on associate performance.
• Assisting in training associates on store operations, product, policy, and procedures.
• Executing action plans that optimize results.
• Executing all aspects of daily store operations.
• Ensuring appropriate associate coverage to create a great customer experience.
• Overseeing and authorizing the checkout experience.
• Assisting with merchandise flow, including shipment, replenishment, omni-channel operations, in-store.
• Monitoring and analyzing the customer service provided by team members.
• Building an effective schedule with the right associate in the right place at the right time.
• Promoting and supporting an environment focused on delivering great in-store customer experiences.
• Effectively resolving customer service issues to a positive outcome.
• Leading and modeling our customer experience model.
• Displaying expert knowledge of product, company policies, promotions, and loyalty programs.
• Providing leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Required Experience & Qualifications include :

Critical Skills & Attributes

Critical Skills & Attributes include :

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including :

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate.

Pay Range

$17.50 - $24.05 per hour

Closing

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.