Crisis Line Counselor I (Ashland, KY)

Overview

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and / or local laws. This policy includes, but is not limited to : recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Compensation

Starting at $18 / hour

Increase to $20 / hour within the first year

Schedule

Saturdays, 8 : 15 PM – 8 : 45 AM

Flexibility to cover additional shifts during staff vacations as needed

Position Summary

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.

Key Responsibilities

Provide immediate crisis and suicide intervention support via phone, text, and chat

Refer callers to appropriate behavioral health, substance use, and emergency resources

Monitor the status of active cases through follow-up

Schedule appointments for after-hours callers

Accompany Mobile Crisis staff on community-based responses when needed

Document all interactions accurately and in a timely manner

Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications

High School Diploma or GED (required)

Experience in behavioral health, crisis intervention, or call center settings preferred

Strong multitasking and communication skills

Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)

General knowledge of mental health, substance use, and crisis resources

Ability to remain calm in high-stress situations and handle sensitive conversations

Must be comfortable working overnight and occasionally responding in the field

Hours and Work Location

This is a part-time position.

Application Information

Personal Information

• First name
• Last name
• Email
• Address
• City
• State
• Zip code
• Phone number

Attachments

Other Information

J-18808-Ljbffr