Front Office Manager

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

Job Summary :

A leadership role responsible for the guest experience from arrival to departure by overseeing all Front Office, Concierge, and Bell & Valet operations, managing staff, ensuring brand standards are met, and handling financial aspects of the department. Key responsibilities include staff recruitment, training, and motivation; resolving guest issues; managing budgets and revenue; coordinating with other departments; and maintaining operational excellence to achieve high levels of guest satisfaction.

Job Specifications :

Job Responsibilities :

Supervise, train, and evaluate front office and bell desk staff to ensure a high- performing team.

Ensure an exceptional and welcoming guest experience, interact with guests to gather feedback, and resolve complaints effectively.

Oversee daily front desk and bell desk operations, manage guest arrivals and departures, and ensure smooth registration and cashiering processes.

Manage departmental budgets, forecasts, and inventory to maximize revenue and minimize expenses.

Ensure all Front Office operations and staff adhere to the brand standards and policies of the Luxury Collection.

Promote a positive work environment, provide coaching and feedback to employees, and conduct performance reviews.

Work closely with other hotel departments, such as Housekeeping, to meet guest needs and requests.

Job Requirements :

Strong ability to lead, influence, and motivate a team with clear and effective communication.

An excellent customer-focused attitude with proven problem-solving and conflict- resolution skills.

Proficiency in property management systems (PMS) and Microsoft Office Suite.

Strong organizational skills and attention to detail for managing various administrative and operational tasks.

Previous supervisory or management experience in a front office or hotel operations setting is essential.

The expected pay range is $56,485 - $74,518 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  511257

Reference Date :  09 / 09 / 2025

Job Code Function :  Guest Services