Ophthalmic Clinical Supervisor (Ophthalmology)

We are seeking an Ophthalmic Clinical Supervisor who will supervise and manage Technician staff and the day-to-day clinical operations. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Recruiting, hiring, training and overseeing ophthalmic technicians (up to 10 technicians).
• Ensuring all technicians are JCAHPO certified.
• Managing the clinic flow, building / re-building staff schedules and monitoring provider templates.
• Tracking technicians' required compliance with obtaining patient name, date of birth and ERM number prior to performing any test or procedure to prevent identification errors.
• Ensuring all clinical product instructions for use are accurately followed.
• Troubleshooting clinic equipment issues / problems. Communicating with Wilmer IT and / or vendor when necessary.
• Monitoring supplies and instrument inventory. Placing replacement orders timely.
• Acting as liaison between providers and technicians and between providers and administration.
• Acting as advocate to address patient questions and diffuse / resolve complaints. Escalating issues as needed.
• Assisting with onboarding new providers.
• Working with Wilmer development and Marketing to promote Maumenee 3.
• Scheduling VIP appointment requests.
• Ensuring all patients including high priority and Executive health participants receive exceptional service.
• Meeting Johns Hopkins business metrics.
• Assisting with reviews and responses to Epic In-Basket messages from patients.
• Troubleshooting clinic equipment issues / problems; communicating with Wilmer IT and / or vendor when necessary,
• Acting as liaison between providers and technicians and between providers and administration.
• Filling in as technician when needed.
• Overseeing clinic flow to reduce / prevent backups.
• Performs other duties as assigned

Minimum Qualifications

Classified Title : Ophthalmic Clinical Supervisor

Role / Level / Range : ACRO40 / E / 03 / CF

Starting Salary Range : $47,320 - $84,240 Annually ($60,000 targeted; Commensurate w / exp.)

Employee group : Full Time

Schedule : Mon-fri 8 : 30am-5 : 00pm

FLSA Status : Exempt

Location : School of Medicine Campus

Department name : SOM Oph Residency Service

Personnel area : School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.