Housekeeping Rooms Inspector- The Karol Hotel

Job Description

Job Description

Job Summary :

Rooms Inspector will be responsible for the supervision of all functionalities within the Housekeeping Department in accordance to the Marriott Tribute Portfolio standards under the franchise of Princess K Investments dba The Karol Hotel.

Essential Functions

• Preserve the company's core values in accordance with The Karol Hotel to ensure the highest level of integrity and honesty.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with implementing the key control system for the housekeeping department.
• Monitor all rooms to include appliances, furniture, room supplies and general appearance of rooms to ensure the appearance of luxury hotel standards.
• Conduct daily stand ups with housekeeping team focusing on opportunities and special requests and V.I. P.'s.
• Assist with banquet function of the hotel to include set up of tables and chairs
• Personal grooming and appearance to be of a professional manner and fit the hotel theme.
• Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.
• Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
• Conduct daily inspections for all arriving V.I.P.'s
• Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
• Retain detailed inventory of all needed housekeeping supplies and amenities for monthly / quarterly ordering.
• Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
• Monitor work orders and submit to Maintenance Department according to procedures.
• Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Housekeeping Manager, General Manager and or Human Resources.
• Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
• Empowers team members to provide a personal guest experience.
• Uphold and monitor "Lost and Found" procedures and policies according to hotel standards.
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary