Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

High Growth and Opportunity Environment

Planet Fitness is a worldwide organization with over 2,100 gym locations. Looking for talented team members who want to learn and grow with the market leading company. We offer a number of benefits including free membership to all of our clubs worldwide. Competitive salary and paid time off. Full time employees have the option to enroll in Health Care Insurance. Monthly bonus opportunity for outstanding effort.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including :

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Facilitate needed updates to member's accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Physical Demands

Continual standing and walking during shift.

Frequent talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter common cleaning chemicals during shift.