Sales Coordinator

Sales Coordinator

The Sales Coordinator supports the Sales and Marketing Department and the primary responsibility is to support the sales team in generating revenue and driving business growth for the hotel. This involves assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, and facilitating bookings for meetings, events, and accommodations. This position reports to the Sales and Marketing Strategist, adheres to company standards, and accepts other responsibilities as assigned.

Key Responsibilities :

• Maintain complete knowledge of hotel operations, scheduled daily activities, and comply with all departmental policies / service procedures / standards.
• Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings.
• Support Sales, Marketing and Front Office team administratively including correspondence, preparing reports, and assisting with reservations and on property activations.
• Able to multitask in a fast-paced environment while staying organized and meeting deadlines.
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
• Maintain client profiles, contacts and additional essential records used in the Marketing and PR reporting.
• Assist the Sales, Marketing, and Event team with the preparation of contracts, proposals and addendums, operational resumes, BEOs, programming agendas and track the completion status for accurate reporting.
• Act as liaison between the Sales and Marketing departments with clients and internal stakeholders; facilitating partner requests, media inquiries, special requests, vendor scheduling and booking inquiries via email and phone.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Ensure accurate information for Group Billing, Resumes, and Delphi systems.
• Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel.
• Create and distribute hotel and restaurant gift certificates
• Update Opera Cloud System to ensure guest profiles are accurate (Arrival Times, Preferences, Biography etc.) and manage group rooming lists.
• Complete additional projects as assigned.

Required Qualifications :

Background Requirements :

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate : $33.62 per hour

About Hotel Zoe :

Inspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits :

Full Time Hourly Perks :

Important Notice :

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.