Credit Operations Analyst

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At MPC, we're committed to being a great place to work one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary :

Objectives include applying the company's procedures and credit policies to allow for profitable sales while protecting the companys significant investment in accounts receivable. Takes the lead role in assisting the MPLX Credit Risk Director in providing essential information relating to current credit exposures and requests for analysis. Performs in-depth reviews of customers financial information and oversees collateral and security processes. Establishes and promotes open communication between the trading and operational process owners, counterparties, and the Credit Department. Performs independently and works with other operational areas and analysts.

Responsibilities :

• Manages own portfolio and assesses risk to effectively prioritize tasks and deliverables while acting as the day-to-day liaison to third-party customers as it relates to Credit and Collections. Collaborates with customers and internal business partners to resolve customer set-up issues, collections, outbound guarantees, and assess risk using own discretion. Aggregates data based upon the portfolio and proactively provides feedback relating to collection and customer set-up issues to key business partners.
• Analyze actual receipts, billing, and shipping documents to reconcile financial accounts. Proactively recommend payment resolution to business partners and negotiate with third parties to execute the agreed upon path. Manages significant financial daily exposures and recommends appropriate financial treatment for non-payment.
• Builds professional relationships and trust with external and internal customers adapting their communication style and strategy in relation to the customer or counterparty. Creates and fosters cross-functional collaboration. Has established contacts across multiple groups. Makes time to network.
• Executes requests in a timely manner. Helps drive resolving issues, providing input, and offering solutions. Documents desk procedures / job aids to assist in training less experienced team members. Builds process maps.
• Communicates professionally and clearly in both written and verbal methods. Responds to requests promptly, tailoring messages given to the audience. Offers exceptional customer service. Plays an integral part in driving results for self as well as the team to achieve measurable goals set by management.
• Has a great understanding of the groups systems including how they integrate with each other. Understands and utilizes basic Microsoft functions, utilizing more complex functions often. Seeks out a mentor to help build own skillset. Offers mentorship to less experienced team members, providing guidance and potential solutions.
• Provides input and helps execute modernization or efficiency projects for the team. Monitors the teams KPIs and communicates status of goals to the team through existing reports or by creating new reports where beneficial.

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