Primary Care RN Clinic Manager

Primary Care RN Clinic Manager

Southwest Care Center is currently seeking an experienced full-time Primary Care RN Clinic Manager. This position supports the Galisteo location in Santa Fe; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed.

Position Details

Under the direction of the Director of Clinical & Quality Outcomes, the Primary Care RN Clinic Manager will be responsible for overseeing the daily operations of an assigned clinic including financial and operational performance, service and patient care excellence and internal communications. In collaboration with organization leadership, you will coordinate strategic planning for all departments within the clinic and the ongoing development and productivity of physicians and non-physician staff.

Additionally, you will provide leadership and direction to managers, supervisors and leads to ensure smooth and efficient daily operations, quality outcomes and internal and external customer service.

This role will serve as a change agent and will use good judgment, initiative, critical-thinking, and effective communication at all times.

Position responsibilities include but not limited to :

• Models the organizational leadership practices.
• Ensures regulatory compliance is monitored and sustained within the clinic; develops remediation plan when needed.
• Demonstrates prioritization, critical-thinking and decision-making skills. Offers insight and direction in dealing with clinical situations and responds accordingly.
• Embraces change that improves results and assists others through the change process.
• Acts as a team member and which provides efficient patient care practices. Collaborates with the health care team to assure a team approach.
• Communicates effectively in a timely manner. Maintains good working relationships with the health care team in solving problems / issues in delivery of services.
• Provides constructive feedback; resolves conflicts and issues in a timely manner and refers issues as appropriate. Maintains effective lines of communication with staff, patients, vendors, and executive leadership.
• Communicates significant clinical issues; keeps leadership apprised of workflow issues and supervisory activities.
• Contributes to developing and attaining long range objectives including, but not limited to, financial goals, operations improvement, quality improvement, resource utilization, and clinical practice enhancements.
• Represents clinic on inter-disciplinary committees / work groups.
• Identifies key performance indicators for self and team members and develops methods for reaching established goals and measurement of each.
• Participates in appropriate leadership, developmental and educational programs.
• If the clinic manager is a Registered Nurse, will perform RN functions as needed.
• Collaborates with all departments and interdisciplinary teams to assure delivery of quality care to the patient and family and promote effective relationships between patients / families and staff.
• Collaborates with department leadership team in establishing and accomplishing department goals and objectives for the provision of services. Assist in the formulation and monitoring of department policies and procedures and recommends changes to systems, staffing and procedures as needed to improve the operations of the department.
• Keeps leadership team informed of unusual patient or employee situations, patient safety events, changes in staffing requirements, recognition or corrective actions with appropriate documentation, or operational problems within the patient care department.
• Prepares bi-weekly automated time sheets and verifies with department schedule for accuracy. Discusses discrepancies with staff and leadership team.
• Participates in the interview team for all new employees and supplies input to Human Resources on the selection of new employees. Facilitates new employee orientation and training. Orients new employees to the policies and procedures specific to the Primary Care Clinic(s).
• Monitors new processes and provides timely feedback which contributes to the decision-making process.
• Supervises patient care activities. Plans for staffing needs and adjusts staff schedules as needed.
• Assures staff compliance with accurate departmental billing practices.
• Participates in the performance review process by giving employees timely and consistent feedback regarding their performance, communicating corrective action in collaboration with leadership team and Human Resources, writing and administering performance reviews.
• Communicate staff development and competency needs for staff. Sets performance standards consistent with organizational job descriptions.
• Mentors and coaches' staff in development and enhancement of critical-thinking, decision-making skills, and professional development.
• Fosters an environment conducive to positive patient / family interactions and assures that service standards are met or exceeded.
• Uses rounding strategies for staff and / or patients to create a link between staff engagement and patient experience.
• Uses patient feedback for patient experience improvement efforts.
• Acts as a patient care advocate by investigating and resolving concerns raised by staff, patient, or family members.
• Other duties as assigned.

Candidate Highlights

Employment Highlights :

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.