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Bartender - Twin Farms

Bartender - Twin Farms

Relais & Chateaux Usa / canadaBarnard, Vermont, US
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Customer Service

Twin Farms is seeking an enthusiastic and skilled Bartender to join our team. This individual will have a passion for delivering warm, memorable experiences through expertly crafted beverages and attentive service. The Bartender is responsible for preparing and serving a full range of beverages, maintaining a well-stocked and organized bar, and contributing to the overall dining and event experience for our guests.

Reports to : F&B Director, Wine Director, and Assistant Dining Room Manager

Bartender Duties and Responsibilities :

Operational Acumen :

  • Maintain low wastage levels through good stock management and rotation, accurate recording, training and active monitoring.
  • Run bar shifts, assisting and guiding staff to deal with issues and complaints and ensuring members and guests experiences exceed expectations.
  • Prepare weekly / monthly reports as required.
  • Create drinks / cocktail menus that are new and inspiring while incorporating Twin Farms' farm focus.
  • Conduct research on the local market to develop and implement ideas.
  • Ensure that service is at all times performed in a professional manner and to the style specified.
  • Communicate with other F&B staff and departments.
  • Ensure that company policy, vision statement and departmental objectives are followed and maintained at all times.
  • To be knowledgeable and conversant with hotel products and services.

Supervision :

  • Collaborate with bar staff on a daily basis.
  • Communicate daily targets and take responsibility for maintaining standards.
  • Foster an environment where improvements to products, processes and services are welcomed and encouraged.
  • Conduct briefings and training to ensure that staff possess product knowledge.
  • Monitor, review and provide feedback , set and review objectives in line with the performance review and induction process
  • Work to develop team members according to their individual abilities and potential.
  • To assist in keeping the morale of the team up through social and educational events.
  • To take responsibility for service in the area of the restaurant under your responsibility during your shift.
  • To ensure overall responsibility of the running of your station, private function or room service.
  • To ensure that the restaurant dining areas are maintained to a high standard of cleanliness.

    • Stock and Inventory :

  • Liaise with managers to ensure tight stock control and budgeted margins are achieved.

    • Customer Service :

  • Establish and maintain good relationships with all guests and handle complaints, requests and enquiries.
  • Act as a brand ambassador for Twin Farms and ensure group values are upheld to both external and internal contacts.
  • To be conversant with every dish served in the restaurant and to provide explanations as requested.
  • To have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes.
  • Act as a brand ambassador for Twin Farms and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance.
  • To ensure that all guest wishes are met so far as is reasonably possible.
  • To ensure that all staff call guests by their correct name and title.
  • To welcome, sit and take food orders from guests in the restaurant.
  • To ensure that service is at all times performed in a professional manner following standards set.
  • To collate information and feedback while attending all staff briefings before each service.
  • To obtain feedback from guests and to use this to improve service.

    • Health and Safety :

  • Contribute to the formulation and review of risk assessments for the bar.
  • Take responsibility for monitoring and reporting any health and safety issues to the appropriate person.
  • Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected.
  • To ensure that all appliances, fixtures and fittings are safe and work in accordance with health and safety regulations.
  • To be fully aware of the hotels fire and safety procedures and health and safety regulations.

    • General Bartender Responsibilities :

  • To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
  • To undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role.
  • To report for duty punctually and in full uniform according to appearance and grooming standards.

    • Compensation

  • Starting Pay Range : $20 / hr - $25 / hr, actual compensation may be adjusted based on qualifications and / or experience.

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