Manager - Fraud

Fraud Supervisor

The Fraud Supervisor is responsible for administering and maintaining the Credit Union's Enterprise Fraud Risk Management program. This role monitors fraud trends, losses and performance of controls across multiple business lines and channels, and partners with stakeholders across the organization to implement robust fraud prevention frameworks. This role is responsible for managing the Fraud team in the detection, analysis, case management, investigations, documentation, reporting, and escalation processes.

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Essential Duties And Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Supervises, coaches, and develops the Fraud team to ensure efficient and effective fraud detection, prevention, and response.
• Manages scheduling, workload distribution, and performance evaluations for the fraud team.
• Fosters a high-performance, accountable, and collaborative team culture.
• Oversees various fraud monitoring systems, alerts, and transaction review processes across multiple channels.
• Ensures timely and thorough investigations of suspected fraudulent activity.
• Is responsible for the Fraud team in fraud detection, analysis, case management, investigations, documentation, reporting, and escalation processes.
• Manages real-time and post-transactional fraud monitoring tools and analytics platforms.
• Works with law enforcement, legal counsel, and other financial institutions to support recovery efforts.
• Assists with internal and external audits, regulatory exams, and risk assessments.
• Tracks key fraud losses, recoveries, and performance of fraud controls across all case types.
• Monitors external and internal fraud trends and emerging threats, adapting fraud team priorities and controls accordingly.
• Analyzes fraud data to identify patterns, trends, and control gaps.
• Prepares fraud reports and trend analyses to senior leadership and Audit Risk Management Committee.
• Maintains and enhances the Enterprise Fraud Risk Management (EFRM) framework aligned with the Credit Union's objectives and risk appetite.
• Administers the Enterprise Fraud Management Working Group.
• Collaborates with internal stakeholders to integrate fraud detection into new products, services, and digital initiatives.
• Develops training and job aids for fraud staff and front-line employees.
• Leads internal fraud awareness campaigns to promote early detection and strong internal controls.
• Fosters a culture of fraud risk awareness and mitigation.
• Serves as a subject matter expert (SME) for fraud-related inquiries across departments.
• Other duties as assigned.

Job Requirements / Expectations

Reporting Relationship

Reports to SVP / Compliance and Risk.

Supervisory Responsibilities

This position is responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO / AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID