IT Support EngineerVirtualVocations • Washington, District of Columbia, United States
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IT Support Engineer
VirtualVocations • Washington, District of Columbia, United States
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A company is looking for an IT Support Engineer to provide technical support as the first point of contact for employees.
Key Responsibilities
Serve as the initial point of contact for IT support requests through various channels
Perform basic troubleshooting for hardware, software, and connectivity issues
Document issues and escalate complex tickets to Tier 2 support with detailed information
Required Qualifications
Familiarity with Jira Service Management or similar ticketing systems
Basic knowledge of operating systems and productivity software
Ability to work collaboratively in a team environment
Detail-oriented with strong organizational skills
Willingness to learn and adapt to new technologies
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It Support Engineer • Washington, District of Columbia, United States
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