Principal Architect, Azure Cloud

Job Description

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and ten Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).

What You'll Be Doing

• Collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
• Leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications
• Leads large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and / or with existing and potential clients
• Decomposes large-scale requirements / user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
• Professionally delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity
• Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
• Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
• Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership
• Productively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level
• Demonstrates a proven, repeatable track record of successful large-scale project delivery
• Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others

What You'll Bring to the Role

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Team Overview

For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-REMOTEUS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.