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Housekeeping Supervisor / Inspector

Housekeeping Supervisor / Inspector

Holiday Inn & Suites Atlanta - Airport NorthAtlanta, GA, US
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Job Description

Job Description

As a Housekeeping Supervisor , you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests.  This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!

Must Have Previous Hotel Experience and OPERA Experience

RESPONSIBILITIES

  • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests.
  • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Carry out special needs and requests of the guests, VIP’s and repeat visitors.
  • Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly / quarterly basis.
  • Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs.
  • Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff.
  • Request and follow-up on maintenance issues / problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
  • Assist in resolving guest complaints regarding service and / or room cleanliness.
  • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

  • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
  • Knowledge of housekeeping and laundry operations and procedures.
  • Knowledge of proper use and storage of cleaning chemicals.
  • Knowledge of equipment such as vacuums, commercial washers and dryers.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
  • Able to prioritize and organize work assignments and delegate responsibilities.
  • Demonstrate genuine care for customers and team members.
  • Able to work in a fast-paced environment.
  • Able to work independently and as part of a team.
  • Able to input information into a computer.

    • BENEFITS

  • PTO with immediate accrual
  • Access 50% of your wages prior to payday
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life / AD&D and Supplemental Life Insurance
  • Voluntary Options – Critical Illness / Accident / Hospital Indemnity / Short Term Disability / Legal
  • Employer Sponsored Long-Term Disability Coverage
  • 401(k) with immediate match
  • Double Time for Holidays Worked
  • Health Savings Account
  • Employee Assistance Program (EAP)
  • Dependent Care FSA
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