Sr Contact Center Specialist

Axelon Services Corporation • Riverside, RI

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Job Title : Sr. Contact Center Specialist

Expected Hours : 9 : 30 AM - 6 : 00 PM.

Location : East Providence or Johnston, RI | Pay : 22.00 / hr

Description :

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

Duties :

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
Research and train clients on all products offered.
Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
Diagnose, prioritize, resolve and / or escalate all technical, system, or procedural issues.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications :

High School (GED Equivalent), Bachelor s Degree preferred.

5 Years of customer service and Call Center experience; banking experienced preferred

Excellent phone communication and listening skills

Ability to prioritize and manage daily workload

Ability to multi-task and work independently in a fast-paced work environment

Computer proficiency and acumen

Self-motivated attitude with a desire to succeed

Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

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Contact Center Specialist • Riverside, RI