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Call Center Manager

Call Center Manager

American Home DesignGoodlettsville, TN, USA
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Call Center Manager

American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals.

Location : 880 Conference Drive Goodlettsville, Tennessee

What You'll Be Doing

  • Leading and motivating a team of remote call center agents
  • Managing schedules, call flow, and workload so everything runs smoothly
  • Tracking key numbers like talk time, appointment set rates, and demos
  • Interviewing and bringing on new agents
  • Working with our trainer to provide ongoing agent coaching
  • Managing scripts- creating new ones as needed, ensuring the agents are using them effectively
  • Keeping our call center software (Five9, LP, Neustar) updated and running efficiently
  • Sharing performance updates and insights with sales managers and leadership

What We're Looking For

  • Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals
  • A leader who can motivate, coach, and hold people accountable
  • Strong communication and problem-solving skills
  • Confident using call center technology and digging into performance reports
  • Highly organized and able to juggle multiple priorities

    • Potential Earnings & Benefits

  • Base Salary + Lucrative Bonus Opportunity
  • Benefits : Health Insurance, Life, Dental, Vision, and Disability Insurance
  • 401(K)
  • Paid Time Off
  • Paid Holidays

    • Why You'll Love It Here

    For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future.

    If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.

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    Call Center Manager • Goodlettsville, TN, USA