Store General Manager

Store General Manager

FIGS is looking for an awesome, capable, and experienced Store General Manager to open and lead our Upper East Side Community Hub in New York. As the Store General Manager, you will oversee all facets of retail operations and the development of our Community Hub staff, including sales, embroidery, back-of-house operations, in-Hub experiences, and store leadership. Your primary focus will be delivering an exceptional experience to our healthcare professionals, while also driving business growth through exemplary management. This role entails close collaboration with our HQ leadership team.

What You'll Do :

• Attract, develop, and lead a high-performing team through effective training and coaching
• Educate and train team members to deliver exceptional customer experiences
• Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team
• Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business-specific KPIs
• Monitor and improve sales performance and productivity in line with business objectives
• Provide weekly reporting on sales and inventory trends, product performance, etc.
• Create and foster a dynamic environment while motivating employees to represent the FIGS brand, mission, and values
• Lead by example on the sales floor up to 5 days per week, offering real-time feedback and coaching to the team
• Contribute to visual merchandising efforts and ensure store standards are upheld
• Ensure stock integrity practices are maintained and back of house is managed according to FIGS' standards of operational excellence
• Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs, as needed
• Spearhead innovative projects within tight deadlines
• Accurately track hours and expenses and review profit and loss statements for accuracy
• Ensure all safety and security procedures are followed and communicate potential issues
• Foster a positive, productive, and inspirational work environment

Qualifications :

Other Must Haves :

FIGS Benefits

Pay Range

Benefits eligibility is determined by hour requirements and length of service

A little bit about us FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.