Account Chief Operating Officer – BioPharma

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

As the Account Chief Operating Officer in the BioPharma sector, you will be responsible for overseeing the operational aspects of key client accounts, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations.

What your day-to-day will look like :

Develop and implement operational strategies to support account growth and profitability

Oversee day-to-day operations of assigned client accounts, ensuring service excellence

Collaborate with cross-functional teams to streamline processes and improve efficiency

Monitor key performance indicators (KPIs) and prepare regular reports for senior management

Conduct risk assessments and develop mitigation strategies for account operations

Lead resource planning and allocation to meet client demands and project timelines

Facilitate communication between internal teams and client stakeholders

Identify and implement process improvements and cost-saving initiatives

Ensure compliance with regulatory requirements and industry standards

Manage and mentor operational teams, fostering a culture of continuous improvement

Participate in client meetings and presentations to address operational concerns and opportunities

Required Qualifications :

Bachelor's degree in Business Administration, Life Sciences, or related field; MBA or advanced degree preferred

Minimum of 10 years of experience in BioPharma or life sciences industry, with at least 5 years in a senior operational role

Proven track record of successfully managing large, complex client accounts or programs

Strong understanding of BioPharma business processes and operational challenges

Excellent leadership and team management skills

Superior analytical and problem-solving abilities

Outstanding communication and presentation skills

Ability to influence and negotiate at senior levels, both internally and with clients

Demonstrated experience in driving operational excellence and process improvements

Proficiency in data analysis and performance metrics

Strong financial acumen and experience in budget management

Adaptability to work in a fast-paced, dynamic environment

Willingness to travel as required for client meetings and site visits

Preferred Qualifications :

Experience in managing large-scale BioPharma accounts or projects

Knowledge of pharmaceutical industry trends, challenges, and regulatory landscape

Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma)

Understanding of GMP, FDA regulations, and other relevant industry standards

Experience with enterprise resource planning (ERP) systems and data analytics tools

Proficiency in financial modeling and budgeting for complex accounts

Knowledge of supply chain management in the pharmaceutical industry

Familiarity with quality management systems and risk management frameworks

Experience with client relationship management tools and techniques

Estimated compensation for this position :

174,900.00 - 214,200.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

Remote -Princeton, NJ

Job Tags :

Analytical Thinking, Analytical Thinking, Biopharmaceuticals, Budgeting, Budget Management, Business Objectives, Client Meetings, Client Relations, Client Relationship Management, Client Satisfaction, Communication, Continuous Improvement, Cost Reduction, Cost Savings Initiatives, Cross-Functional Teamwork, Customer Accounts, Data Analysis, Data Analytics, Ensure Compliance, Enterprise Resource Planning (ERP), Enterprise Resource Planning (ERP) Systems, Executive Leadership, FDA Regulations, General Management, Key Performance Indicators (KPI) {+ 26 more}

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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