Virology Customer Representative - St. Louis, MO

Virology Customer Representative

The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Companys customer centric business model. He / she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Companys values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients.

The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

This is a field-based sales position that is responsible for covering the St. Louis, Missouri territory. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel (%) varies based on candidates location within the geography.

Primary Responsibilities :

• Communicates product information in a way thats meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customers needs.
• Engages in informed discussions about products with HCP customers knowing when / how to seek and provide additional information.
• Within select customer accounts, acts as primary point of contact for customer, meets with key customers / personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH) / network structure, customer needs and identifies business opportunities.
• For select customer accounts / HCPs, coordinates with customer team to develop customer strategy outlining strategy for interactions / relationship, solutions and potential offerings for customer.
• Shares learnings and best-practices from one customer to help other customers meet their needs.
• Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
• Provides input into resource allocation decisions across customers.
• Identifies and selects programs / services available in the library of our resources to address customer needs.
• Maintains current understanding of practice structure, business model, key influencers / network structure and makes information available to relevant stakeholders.
• Influences beyond their specific geography or product area.
• Embraces and maximizes new technological capabilities and channels to engage customers.
• Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.

Virology Specific :

The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. He / she creates a compelling and logical rationale in positioning our Companys Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources.

Position Qualifications :

Minimum Requirements :

Preferred Experience and Skills :

Salary range : $104,200.00 - $163,900.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https : / / jobs.merck.com / us / en / compensation-and-benefits.

You can apply for this role through https : / / jobs.merck.com / us / en (or via the Workday Jobs Hub if you are a current employee).

Employee Status : Regular

Relocation : No

VISA Sponsorship : No

Travel Requirements : 10%

Flexible Work Arrangements : Remote

Shift : Not Indicated

Valid Driving License : Yes

Hazardous Material(s) : n / a

Required Skills : Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies