Customer Experience Representative
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise Rent-A-Car brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays $18 per hour plus potential bonuses.
This position is located at the Central Wisconsin Airport - 100 CWA Drive 112 Mosinee, WI 54455.
We offer a robust Benefits Package including, but not limited to :
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
We have the following schedule available :
Monday : 12 : 30pm to 11 : 00pmTuesday : 12 : 30pm to 11 : 00pmWednesday : 12 : 30pm to 11 : 00pmThursday : OFFFriday : OFFSaturday : OFFSunday : 12 : 30pm to 11 : 00pmResponsibilities include :
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer / Disability / Veterans
Qualifications :
High School Diploma or G.E.D. requiredMust be at least 18 years of ageMust have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative supportMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must have worked 12 (twelve) consecutive months or more at most recent employerMust possess a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 3 yearsMust be at least 18 years old