Senior Account Manager- Commercial Insurance (Remote EST, CST)

Overview

Senior Account Manager - Commercial Insurance (Remote EST, CST) at Insurance Office of America. Manage an assigned book of business, drive account retention, coordinate day-to-day administrative and customer service activities, and act as a subject matter expert for the account management team.

About the Role

Work mode : Remote in Eastern and Central Time Zones | Location / Supporting : Longwood, FL | Book Focus : General, Construction, Contractors.

Ideal candidate will handle policy administration, client communications, renewals, and coordination with carriers and vendors to ensure service excellence and accuracy.

Key Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and take action on delinquent balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor activity / suspense to ensure timely completion of tasks.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range

The expected pay range for this position is 90-100K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location : Pensacola, FL (Remote opportunities available within EST / CST zones)

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