Referral & Quality Coordinator (Business Coordinator)

Indian Health Board of MinneapolisMinneapolis, MN, USA

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Referral & Quality Coordinator (Business Coordinator)

Full-Time | Non-Exempt

Weekdays | 8 : 30 a.m. - 5 : 00 p.m.

Posted : 08 / 29 / 2025

Open Until Filled

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values : Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence – seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer :

Platinum benefits package available for employees working 30 hours per week or more : Health, Dental, Vision, FSA
Company paid long term and life insurance
Generous paid time-off
Retirement savings plan with employer match

Our mission statement :

"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

Respect for Culture Excellence Leadership-

If our beliefs resonate with you, we want you and encourage you to apply at IHB.

JOB SUMMARY

The Recovery Services Coordinator performs clerical and support functions for the medical clinic.

ESSENTIAL FUNCTIONS

Coordinate the scheduling and tracking of ordered referrals for specialty, diagnostic and therapeutic services

Work closely with medical staff in procuring referral appointments for patients

Sending and receiving necessary information to / from outside venders and clinics

Prepare patient correspondence

Utilize scheduling and patient database software to provide services

Ability to track and run reports for Quality measures

Initiate communication with patients that need preventive care, missed screenings, immunizations, etc. (Gaps in Care)

Evaluate effectiveness of healthcare needs and follow-up within the referral process or and Quality measure collection

Assist with scheduling patients as needed and for Annual Wellness Visits

Participate in performance improvement activities

Other duties deemed necessary by supervisor

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent typing, computer, transcription and organizational skills

Knowledge of medical terminology

Knowledge of Quality measures

Knowledge and experience with personal computer software technology

Strong communication skills

Ability to maintain strict confidentiality

Ability to prioritize own work and work independently

Knowledge and respect of the American Indian culture and other culturally diverse populations we serve

EDUCATION AND EXPERIENCE

High School diploma or equivalent

Experience in a healthcare setting

PHYSICAL DEMANDS

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying light items, and driving an automobile. No special physical demands are required to perform the work.

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.

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Referral Coordinator • Minneapolis, MN, USA