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Customer Service Rep II

Customer Service Rep II

Dorman ProductsReno, Nevada, United States
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Job Summary

This position is responsible for the complete handling of customerorders and answers technical questions.

Primary Duties

  • Fulfill promises made to customers 100% of the time or notify them of changes
  • Pro-actively track customer orders to ensure on-time shipping
  • Handle arrangements for shipment of product
  • Answer phones providing feedback to customers as requested
  • Tech line phone support including quality control follow up
  • Work with material and production groups as neededtoalert customersofpotentialbackorders
  • Ability to learn products, multiple systems and customer portals
  • Maintain accurate work Instructions as customer requirements or processes change
  • Other duties as assigned

Qualifications

  • Hascustomer serviceskills developed through formal training or work experience
  • Works within established procedures and guidelines with limited ability to modify methods and approach
  • Works under moderate supervision
  • Have general automotive partsexperience
  • Abilityto handle complaints regarding unpleasant situations or conflicts
  • Proficiency inMicrosoft Office and familiarity with Google Docs
  • ERP / MRPexperiencein a manufacturing environmentdesired
  • Physical Requirement : Must be able to properlylift, pack, stack and wrap up 20 pounds on a regular basis
  • Working Conditions : While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.

    • Education / Experience

  • High School Diploma or Equivalent
  • Customer Service experience desired
  • Experienceworking in a manufacturing environment desired

    • Nearest Major Market : Reno

    Nearest Secondary Market : Tahoe

    Job Segment :

    Customer Service Representative, QC, ERP, Customer Service, Quality, Technology, Automotive

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    Customer Service Rep • Reno, Nevada, United States

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