Windows Administrator

The Windows Administrator is responsible for managing, maintaining, and troubleshooting Windows-based systems and infrastructure. The role includes ensuring system security, optimizing performance, providing technical support, and handling support-related issues by leading and guiding the team in issue resolution. The ideal candidate will have strong experience in Windows administration, application support, and incident management.

Key Responsibilities :

• Install, configure, and maintain Windows servers and workstations.
• Manage Active Directory (AD), Group Policies, and user account administration.
• Monitor system performance, troubleshoot issues, and apply patches or updates.
• Ensure system security through antivirus, firewalls, and vulnerability management.
• Manage backups, disaster recovery, and system restoration procedures.
• Configure and maintain network services (DNS, DHCP, VPN).
• Implement and support virtualization technologies (VMware, Hyper-V).
• Support cloud-based Windows environments (Azure, AWS) when applicable.
• Maintain system documentation and standard operating procedures (SOPs).
• Provide technical support and assist with IT infrastructure projects.
• Lead and prioritize the application support team's workload.
• Coordinate and promote effective problem management activities.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Create and maintain a knowledge base of known support issues and resolutions.
• Establish application monitoring mechanisms and performance tuning processes.
• Handle critical customer escalations and manage technical teams to resolve major incidents.
• Ensure compliance with engineering processes and standards.
• Conduct knowledge transfer sessions and mentor team members.
• Ensure escalation matrix is followed for handling L2 and L3 tickets.

Required Qualifications :

Preferred Qualifications :

Location : Richmond, VA - Remote

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