APS Operations Project Manager

Job Description

Job Description

Description :

Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.

Provide Reporting project management with IT and business leaders

Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com.

Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.

Develop and publish communication plan for the project's deployment

Develop and maintain training and user documentation

Create and communicate status updates to appropriate stakeholders

Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.

Support the knowledge management initiatives by organizing and making available critical information and resources.

Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience

Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.

Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.

Manage CRM licenses, ensuring compliance and efficient utilization across the organization.

Project Management support

Support other projects and tasks identified by the APS Operations team

Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes

Provide data and trend analysis to inform priorities and decisions

Qualifications :

Bachelor's degree is required

3+ years of experience in project management, coordination, or similar roles.

Demonstrated experience in managing large-scale projects and ensuring successful execution.

Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.

Excellent interpersonal and communication skills for effective collaboration with diverse teams.

Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders

Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.

Proven ability to concurrently manage projects and daily support

Ability to multi-task different priorities and responsibilities

Ability to communicate clearly to multiple groups with various levels of detail

Benefits :

Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.