Patient Services Associate II - Pain Center - Jefferson-Einstein Full-Time Days

Patient Services Associate (Psa) Ii

Sign On Bonus For Eligible New Hires

This position requires travel to the Plymouth Meeting office

The Patient Services Associate (Psa) Ii enhances the patient / customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice / department. Obtains pre certifications and / or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The Psa Ii supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Processes check in and / or check out, point of service activities and / or scheduling of patient appointments via Epic.

Obtains pre certifications and / or pre authorizations for procedures.

Maintains efficient flow of practice and escalates patient and / or provider concerns as appropriate.

Greets and interacts with patients / visitors in a professional manner, on phone or in person.

Adheres to Hipaa privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Other duties as requested or assigned.

Education :

Hs diploma or equivalent required.

Experience :

Customer service and / or patient facing healthcare experience preferred.

Work Shift :

Workday Day (United States of America)

Worker Sub Type : Regular

Primary Location Address :

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.