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We are having Hardware Support Technician @ Sunnyvale, CA & San Francisco,CA

We are having Hardware Support Technician @ Sunnyvale, CA & San Francisco,CA

krg technology incSunnyvale, CA, US
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Job Description : Hardware Support Technician

We are seeking a Hardware Support Technician to join our team in Sunnyvale, CA & San Francisco, CA.

Position : Hardware Support Technician

Location : Sunnyvale, CA & San Francisco, CA

Duration : FTE

Responsibilities :

  • Image and install software on Apple, Windows, and Linux laptops / desktops
  • Troubleshoot post-deployment issues on multiple computer platforms : Macintosh, Windows, Linux, and mobile devices
  • Perform daily checks in conference rooms
  • Configure and assist executives while in meetings
  • Knowledge of network configurations : LAN, WAN, Wireless, VPN, and VLAN
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Collaborate with cross-functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external suppliers to schedule repairs for damaged / malfunctioning hardware
  • Ensure that resolutions are consistent with company standards and policies

Requirements :

  • Prefer 1-3 years of IT experience, including technical training
  • Must have worked and supported an enterprise environment for at least 1 year
  • Experience with event support or similar – assisting users with quick on-the-spot configuration of apps, hardware, and OS
  • Knowledge of webex-like tools for video conferencing
  • Must have worked at a minimum of 1 year in a customer-facing role
  • Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging Red Hat Enterprise Linux 6 is a plus
  • Familiar with basic network concepts (e.g., TCP / IP, Windows Networking, Ethernet)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP, A+ Certifications, and / or knowledge of UNIX systems is a plus
  • Aptitude for learning
  • Excellent oral and written communication skills
  • Ability to work in teams and in a team environment
  • Able to lift up to 50 lbs

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    Hardware Technician • Sunnyvale, CA, US