Collections Specialist, Junior

Collections Specialist, Junior

As a professional in Business Services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on Business Services performance.

As a member of the Collections Team, you will be responsible for managing customer accounts, ensuring timely collection of outstanding receivables, and maintaining accurate records. Your role will involve auditing and following up on aging receivables and supporting both internal and external stakeholders with account, policy, procedure, and system-related inquiries. Due to the nature of work performed within this facility, U.S. citizenship is required.

Ready to build the future for the better?

What You'll Work On :

• Monitor and manage customer accounts to ensure timely collection of outstanding receivables.
• Maintain accurate and up-to-date records of all collection activities.
• Contact customers and the agency via phone and email to follow up on overdue payments.
• Generate and distribute regular reports on collection activities and outstanding receivables.
• Provide summaries and updates to finance leadership.
• Address and resolve any discrepancies or issues related to customer accounts.
• Coordinate with internal departments to resolve billing and payment issues.
• Ensure all collection activities comply with company policies and relevant regulations.
• Maintain confidentiality and security of customer information.
• Provide excellent customer service by addressing inquiries and concerns promptly.
• Participate in training sessions to stay updated on best practices and regulatory changes.
• Keep detailed records of all communications and actions taken regarding collections.
• Prepare documentation for legal proceedings if necessary.

Join us. The world can't wait.

You Have :

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Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.