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Chemist/ Customer Service Rep
Chemist/ Customer Service RepIGK NORTH AMERICA • Wilmington, DE, US
Chemist / Customer Service Rep

Chemist / Customer Service Rep

IGK NORTH AMERICA • Wilmington, DE, US
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Job Description

Job Description

IGK is looking for a chemist / customer service rep to join our research team and participate in high-level, complex research projects. We seek a qualified candidate who has an expert understanding of lab procedures. They will test chemical substances through various methods to ensure the safety, functionality, and quality of a chemical product. The chemist will also be responsible for generating comprehensive technical reports that provide insight into a project, allowing the team to develop solutions as needed and conduct any additional tests.

Objectives of this role

  • Prepare, weigh, and use solutions for various laboratory procedures
  • Analyze chemical substances to identify their composition
  • Customize formulas and run tests to improve the quality of a chemical product
  • Draft detailed reports conveying experimental results and presenting findings to other scientists
  • Monitor laboratory equipment to minimize malfunctions and adhere to safety regulations
  • Customer visits for problem shooting and product research development

Responsibilities

  • Develop and conduct tests for chemical ingredients, substances, and materials
  • Participate in high-level chemical research projects and create improved testing methods
  • Sterilize all used equipment and organize tools in safe areas
  • Use chemical substances or sources like heat and energy to produce reactions

    • Skills and qualifications

  • Bachelor’s degree (or equivalent) in chemistry, or other relevant field
  • Strong knowledge of laboratory technology, tools, and tests
  • Clear written communication skills to produce accurate lab reports
  • Solid understanding of lab health and safety regulations
  • Exceptional analytical research skills
  • Adequate computer skills

    • Preferred qualifications

  • Experience working in a laboratory setting
  • Additional certifications relevant to region
  • Excellent time-management skills when meeting important deadlines
  • Ability to think strategically and develop effective solutions
  • Experience in sealant manufacturing is an asset
  • Motivated and a positive attitude a must
  • Assist in customer trials
  • Ready to be available for site customer site visits
  • Assist production in new product development

    • Company Description

    For more than three decades, IGK has been a trademark for particularly durable and easy-to-process sealants for the production of insulating glass windows.

    We have made a name for ourselves in the industry, especially as a specialist in mercury-free polyurethane and hotmelt insulating glass sealants. We are the European market leader in this segment and are on course for growth worldwide.

    Leading insulating glass manufacturers swear by the quality, sustainability and cost-effectiveness of the IGK product portfolio – and on the individual service of a medium-sized company.

    Learn more about the advantages of using our products. We also develop the optimal sealant solution for your requirements and ensure a smooth changeover in your company.

    IGK Isolierglasklebstoffe GmbH was founded in 1988 and specialises in the development and manufacture of modern adhesives and sealants for the insulating glass industry.

    In 2001, we launched the first mercury-free polyurethane on the market, long before an EU directive banned the use of mercury-containing catalysts in polyurethane systems from 2017. This innovation made us the market leader for PU-based secondary sealants in Europe and was a milestone for the entire industry.

    Our strong market position is based on products that meet the highest standards of workmanship and durability and have proven themselves millions of times over. Leading companies in the insulating glass industry around the world value IGK as a high-performance and reliable partner.

    Company Description

    For more than three decades, IGK has been a trademark for particularly durable and easy-to-process sealants for the production of insulating glass windows.\r\n\r\nWe have made a name for ourselves in the industry, especially as a specialist in mercury-free polyurethane and hotmelt insulating glass sealants. We are the European market leader in this segment and are on course for growth worldwide.\r\n\r\nLeading insulating glass manufacturers swear by the quality, sustainability and cost-effectiveness of the IGK product portfolio – and on the individual service of a medium-sized company.\r\n\r\nLearn more about the advantages of using our products. We also develop the optimal sealant solution for your requirements and ensure a smooth changeover in your company.\r\nIGK Isolierglasklebstoffe GmbH was founded in 1988 and specialises in the development and manufacture of modern adhesives and sealants for the insulating glass industry.\r\n\r\nIn 2001, we launched the first mercury-free polyurethane on the market, long before an EU directive banned the use of mercury-containing catalysts in polyurethane systems from 2017. This innovation made us the market leader for PU-based secondary sealants in Europe and was a milestone for the entire industry.\r\n\r\nOur strong market position is based on products that meet the highest standards of workmanship and durability and have proven themselves millions of times over. Leading companies in the insulating glass industry around the world value IGK as a high-performance and reliable partner.

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    Customer Service Rep • Wilmington, DE, US