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Claims Processor

Claims Processor

ASK ConsultingPasadena, CA, US
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"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Claims Processor

Location : Pasadena, CA 91115

Duration : 15 Months

Pay range : $20 / Hr to $29 / Hr on W2

Position Summary

  • In support of client's Wildfire Recovery Compensation Program, client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience.
  • This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations.
  • Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.

Key Responsibilities

  • Customer Assistance : Respond to resident questions in-person with clarity and empathy.
  • Application Support : Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
  • Customer Journey Understanding : Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
  • Documentation Handling : Assist with scanning, uploading, and validating documents in compliance with program requirements.
  • Issue Resolution : Identify and escalate complex issues or exceptions to appropriate teams promptly.
  • Compliance & Confidentiality : Adhere to company policies, data privacy standards, and legal requirements when handling resident information.
  • Communication : Provide clear instructions and status updates to residents regarding next steps in the claims process.

    • Qualifications & Skills

  • Experience : Prior Insurance or Healthcare claims support experience preferred.
  • Technical Skills : Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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    Processor • Pasadena, CA, US

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