Bilingual Cable Collections Representative
Arlington, TX (76010) | Onsite
REQUIRED QUALIFICATIONS
- Bilingual (English / Spanish)
- GREAT job stability (no more than 3 jobs in the past 5 years)
- NO delinquent cable bills
- MUST have a Valid TX DL
- Background Check (NO FELONIES)
- GREAT attention to detail and very meticulous!
- HS Diploma / GED
- Good attendance
- Self-starter and take direction well
PREFERRED SKILLS
Experience in customer service within retail or restaurant settingsStrong attention to detail and organizationReliable attendance and self-directionCOMPENSATION & SCHEDULE
$17 / hrHours :Part-Time : 24 hours / weekMonday, Tuesday, Thursday & Friday, 10AM to 4 : 30PMW2Possible Temp to HireStart Date : Next WeekJob ID : 152371ROLE IMPACT
Supports customer retention and revenue recovery by engaging Spanish- and English-speaking customers with professionalism and urgencyConduct outbound calls to resolve outstanding cable service bills, ensuring compliance and customer satisfaction.KEY RESPONSIBILITIES
Make outbound calls to collect on past-due cable accountsProvide bilingual customer service in both English and SpanishAdhere to call scripts and compliance standards for collectionsDocument customer interactions accurately and in detailCollaborate with team leads to escalate complex account issuesCORE TOOLS & SYSTEMS
Standard call center phone systemsInternal collections database (CRM)Microsoft Outlook and Excel for documentationLEGAL NOTICE
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