Technical Support Engineer, Services

Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

Be part of a global leader in industrial intelligence. Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service. Learn from a long-tenured team with deep product and customer experience.

About the Role :

The Technical Support Engineer will provide advanced technical support to users of Hexagon's Romax software product line. This role serves a critical function by ensuring customer satisfaction through timely and expert support, as well as contributing to pre-sales and professional services activities. The ideal candidate brings both strong mechanical engineering knowledge and excellent communication skills to support customers across a range of applications, including electro-mechanical drivetrain simulation, gearbox analysis, and EV systems.

Job Responsibilities

• Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues.
• Deliver product training and live demonstrations for both pre-sales and post-sales customers.
• Support and contribute to customer-funded professional services projects involving Romax software.
• Create technical knowledge content including how-to articles, presentations, and videos.
• Engage with the Romax user community and support forums to share expertise and grow adoption.
• Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.
• Ensure KPIs for responsiveness and quality in customer support are consistently met or exceeded.

Qualifications

Core Skills

This role is primarily office-based with flexibility for remote work. Travel may occasionally be required to customer sites or for team collaboration.

Frequent use of computers and standard office equipment. May occasionally lift and / or move up to 10 pounds. Frequent communication with team members, clients, and partners. The office environment is clean, orderly, properly lit, and ventilated. Occasional visits to test or factory environments may occur. Domestic and international travel up to 10%.

What We Offer

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Job Title : Technical Support Engineer

Job Function : Technical Service & Support

Job Location (Short) : Novi, USA, 48377

Workplace Type : Workplace Details : Novi, MI, Hybrid

Req ID : 1802

Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon's Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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