Service Lead (FOH) - Healthy Fast-Casual Restaurant

Job Description

Job Description

Service Lead (FOH) - Healthy Fast-Casual Restaurant

Summary :

We are seeking an experienced front-of-house leader to join our friendly team in Albany, CA. Reporting to the General Manager or Assistant General Manager, the Service Lead will ensure an outstanding guest experience in a warm, welcoming environment. We’re looking for a passionate leader dedicated to delivering healthy, consciously sourced meals that align with our mission to nourish the world.

About the Role :

The Service Lead is responsible for delivering an exceptional guest experience by overseeing all front-of-house operations. This role ensures FOH processes and procedures are followed to create a consistent, stress-free, and welcoming environment for guests. The ideal candidate is an experienced FOH leader with a passion for quality service.

Job Responsibilities :

• Ensure a warm, welcoming, and stress-free guest experience at all times.
• Act as the primary floor supervisor for FOH staff.
• Ensure staff adherence to FOH processes, procedures, and daily checklists.
• Actively participate in all FOH roles (Lead, Cashier, Runner / Busser, Expeditor).
• Train new hires and provide ongoing education for existing staff.
• Manage and ensure proper functioning of the Point-of-Sale (POS) system.
• Handle delivery hand-offs accurately and promptly.
• Maintain accuracy and consistency of third-party delivery platforms and integrations.
• Assist with FOH inventory tracking, ordering, and receiving.
• Support catering sales management and delivery hand-offs.
• Contribute to marketing and social media efforts as time allows.
• Perform additional tasks to ensure an outstanding guest experience.

Required Experience :

Preferred Qualifications :