Resident Solutions Engineer

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Responsibilities

What You’ll Do (Responsibilities) :

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
• Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
• Design, implementation, and management of HashiCorp enterprise solutions.
• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
• Execute specific tasks throughout our customer’s cloud transformation journey as it relates to the HashiCorp product suite.
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
• Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
• Be subject to additional background checks and screening performed by the customer.

Qualifications

Required technical and professional expertise

Preferred technical and professional experience

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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